What we will do
We will acknowledge your feedback promptly, look into it fairly, keep you informed and tell you what we have done in response. Where something has gone wrong, we will apologise and explain the steps we are taking.
Nurse-led home care, Brisbane North
Feedback and complaints
We call back within one business day
- Founded by registered nurses
- Call back within one business day
- No lock-in contracts
- Brisbane North West and Moreton Bay
We want to hear from you
Your feedback helps us improve. Whether you want to thank someone, suggest a change or raise a concern, we welcome it, and you will never be disadvantaged for making a complaint.
How to give feedback or make a complaint
- Talk to your carer, nurse or our office team
- Call us on 0412 345 678
- Email admin@wattlehomecare.com.au
- Use our contact form
You can also ask a family member, friend or advocate to raise it for you.
If you are not satisfied
You can contact the Aged Care Quality and Safety Commission at any time, free of charge, on 1800 951 822 or at agedcarequality.gov.au.
For free, independent advocacy support, contact the Older Persons Advocacy Network (OPAN) on 1800 700 600.
Talk to a nurse-led team about care at home
Tell us a little about the support you or your loved one needs and we will call you back within one business day.
- No lock-in contracts, no hidden fees
- Clinical and personal care from one provider
- Goals reviewed every three months