Nurse-led home care, Brisbane North
Frequently asked questions
Straight answers to the questions families ask us most. If yours is not here, call us or send an enquiry.
We call back within one business day
- Founded by registered nurses
- Call back within one business day
- No lock-in contracts
- Brisbane North West and Moreton Bay
Getting started
How do I start home care with Wattle Home Care?
Call us or fill in our enquiry form. We call back within one business day, talk through what you need and arrange a home visit with a member of our clinical team. You receive a clear care arrangement and costs before services begin.
Do I need a My Aged Care assessment first?
Only if you want government-funded care through Support at Home. You can start private care with us without an assessment, and many people do while they wait.
Can someone else make the enquiry for me?
Yes. Family members, carers, support coordinators, plan managers and health professionals can all contact us on your behalf, with your agreement.
How quickly can care start?
It depends on what you need and when, but we aim to call you within one business day and get services in place as soon as practical. Let us know if you are being discharged from hospital so we can plan ahead.
Care and carers
Will I have the same carer each time?
We work hard to keep the same carers with you. We identify backup carers as part of your care arrangement and introduce them before planned changes. If an unexpected change happens, we call you to explain who is coming.
Are your carers supervised by nurses?
Yes. Wattle Home Care is nurse-led. Registered nurses plan and oversee care, and carers report changes in your health or wellbeing so a nurse can follow up.
What if my needs change?
We review your goals and care with you every three months, and sooner if your health changes. Your care can be increased, reduced or adjusted at any time.
Do you work with my GP?
Yes. With your consent, our nurses communicate with your GP, specialists and pharmacist and follow their instructions.
Costs and funding
How much does home care cost?
It depends on the services you use and how your care is funded. Under Support at Home, clinical care such as nursing has no participant contribution, while other services attract a contribution based on your income and assets. For private care, we give you a quote before anything starts.
Are there lock-in contracts or exit fees?
No. We do not use lock-in contracts and there are no hidden fees.
Can I switch to Wattle Home Care from another provider?
Yes. Under Support at Home you can change providers and your unspent funds move with you. We can explain the steps.
What is Support at Home?
It is the Australian Government's in-home aged care program, which replaced Home Care Packages from 1 November 2025. Read our Support at Home guide.
Services and areas
Which areas do you cover?
Brisbane's North West and the Moreton Bay region. See areas we serve or call us to check your suburb.
Talk to a nurse-led team about care at home
Tell us a little about the support you or your loved one needs and we will call you back within one business day.
- No lock-in contracts, no hidden fees
- Clinical and personal care from one provider
- Goals reviewed every three months